By Yvonne Eve Walus
           
Introduction
Picture this scenario: You arrive at the office way earlier than you would have liked. It’s winter, so the place is brightly lit with fluorescent tubes, some of them flickering like a disco machine. The place is unnervingly silent as everybody is going over the papers they need in the upcoming monthly strategy meeting. You still have five minutes to spare, so you put the coffee on, you check your email while dialling in to hear the voicemail messages. Then you spot the memo that the boss put on your desk (why didn’t she email it, you wonder). Just as you begin to read it, the coffee machine beeps, your mobile phone starts to ring and your computer announces brightly that you have new mail.
If, at this point, you feel like giving up and crawling back to bed, don’t feel embarrassed. The latest research shows that multitasking - the very quality so sought after by most employers - can often lead to stress and burnout.
           
But what exactly is multitasking?
            When a job description calls for a person capable of multitasking, they usually mean working on several projects concurrently, though not all at once. Still, today’s technology enables - or even demands - us to stretch our attention over several simultaneous activities.
Here is a short quiz for you. Are you able to:
1.      Read the new email headings in your inbox, deleting spam and items of no interest, while speaking to a client on the phone?
2.      Chat to a colleague on Skype while planning your new presentation?
3.      Text under the table during a meeting?
4.      Text with your mobile while speaking into the landline and scanning the email headings?
5.      Text with your mobile while speaking into the landline and scanning the email headings and sipping coffee?
6.      Impersonate The Cat In The Hat and, with a cup and a cake on the top of your hat, hold up TWO books, the fish, a little toy ship and some milk on a dish? While texting your client and speaking into the landline, of course.
 
Is multitasking natural?
            What is carefully juggled multitasking to one person may appear quite natural to another. How many activities you can perform and on how many projects you can work before you start to become less efficient and more mistake-prone, all depends on your own unique Working Style. Some people thrive on doing little bits here and little bits there, others need to see a task or a project to its end before moving on to something new.
 
Is multitasking good for your business?
            If you are the type of person who prefers to work sequentially as opposed to simultaneously, multitasking will cause you stress... at first. Prolonged multitasking will lead to loss of efficiency and quality, and eventually to burnout.
This can be exacerbated by working in an environment that clashes with your natural working style in terms of lighting (working in a room that’s too bright for you may lead to stress), noise levels, and time of day.
 
Work smarter... no, really
            Barbara Prashnig of Prashnig Style Solutions in Auckland and a pioneer of Working Styles in New Zealand, has a solution: “The slogan ‘Work smarter not harder’ has been a guiding principle in business for many years. Although it sounds great, people are still puzzled about the meaning behind it and often have no idea how to put this into action. What it really means is that we need to use more of our amazing brainpower.”
            How exactly does one use more of one’s brainpower? It seems that it all comes down to letting our brains operate in the conditions that enhance their performance. And because every person has their own a set of needs that, when satisfied, allow them to work optimally, allowing them to work according to (and not against) their Working Style will improve their productivity and the quality of their deliverables.
 
Manage your time
            Let’s take time management as an example of working smarter, that is, working according to your Working Style. There are many time management courses, time management software packages, time management self-help books and time management articles. But let’s face it, time management tips are useful only if they are right for you and for the unique way in which your brain works:
·        Prioritize ruthlessly”, “Get in the habit of setting time limits for tasks” and “Be sure your systems are organized” are all very good time management tips for people whose brains are analytic and detail-oriented, but totally unsuitable for global thinkers.
·        Establish routines and stick to them” will work for those who love routine, but will be totally counter-productive for change-oriented variety-driven people.
·        People who like working alone will not do well by following the tip to “Learn to delegate and outsource” - it would simply be too stressful and too counter-productive to their Working Style.
 
In conclusion
Working in an environment that’s comfortable and compatible with your Working Style can prevent stress and burnout. What’s more, it can motivate you, energise you and increase your productivity.
Ask yourself:
·        What do I really want out of life?
·        What’s my order of priority for those things that are important?
·        What motivates me?
·        What are my strengths and limitations?
·        How can I minimise my limitations and use my strengths?
·        What’s my preferred work environment, time of day to concentrate on difficult tasks, need for routine, need for structure?
            Barbara Prashnig claims that: “If it is self-knowledge that unlocks the door to success, then motivation will give you the momentum to open it.”
            Go on. Open the door.
 (To analyse your Working Style, please visit PSS on www.pss-styles.com.)
 
Side Panel 1:
Wrong time of day = Burnout
Is getting up with the birds every morning a challenge for you? Do you find it difficult to stay awake in the evening? You can blame your genetic makeup.
Researchers at Britain's University of Surrey have identified a gene called Period 3 which helps to regulate our internal body clocks. Period 3 can occur in two sizes: long or short. People who have an extreme preference for early mornings are more likely to have a long version of Period 3, while those who stay up way past midnight are more likely to have the shorter version.
Of course, that's the simplistic explanation. The body clock is governed by a combination of genes, and it’s influenced by external circumstances such as late nights.
You can try to fool your body clock by making it follow a certain lifestyle pattern, like early morning business meetings or working on an urgent report till after midnight, but unless that is your natural Working Style, you’ll be doing so at a cost to your overall productivity.
 
Side Panel 2:
Your health = the health of your business
Spending time in front of a computer is not the best thing you can do for your body. Even sitting or kneeling in a special ergonomic chair designed by posture experts, you will tend to hunch your shoulders, bend your neck, strain your spine. Even the best computer screen, with minimal or no flickering refresh rate, will eventually tire out your eyes. Typing is bad from your wrists and mousing is bad for your dominant-hand shoulder.
Then of course come all the disadvantages of a sedentary pastime instead of a kinaesthetic one, and the psychological dangers of spending too much time in cyberspace, like going to chat rooms instead of parties.
Japanese researchers surveyed 25,000 office workers over the period of three years. They discovered that people who spent the most time in front of a computer screen suffered most from such symptoms as back pain, anxiety and insomnia. Workers with the worst symptoms spent five or more hours a day computer-bound.
To improve your health, then, it makes sense to eliminate or limit all the non-essential tasks you perform on the computer (surfing the Net for the fun of it, checking emails too often, playing games, chatting).
 
Figure 1:
The Working Style Analysis Pyramid (all the elements that, when not satisfied, can lead to burnout)